Reviews

I found the perfect small automatic car at New Chapel Car Company after a fruitless four week search in Cornwall. I found it during yet another trawl through Autotrader. It seemed a bonkers idea to buy a used car I hadn’t seen apart from the advertisement and couldn’t test drive but I read the company's reviews and decided to phone them.

It was the right decision! I spoke to Matt and his quiet and professional reassurance and willingness to let me think about it over the weekend prompted me to call back ten minutes later and leave a deposit. In all my dealings with Matt, either by phone or email, I was treated with respect, patience, and kindness (and humorous asides which made the process easy and fun).

The whole process was straightforward and trouble-free. It was a pleasure to buy my new car from the New Chapel Car Company, and to have an immaculate Hyundai i10 delivered to my door was pure luxury. I can wholeheartedly recommend the company for excellent customer service, no sales pressure, courtesy and great cars. Perfect!

My husband and I have had excellent service from Chris Paul and Chris we can not speak highly enough of there service and our car is going well Jillian and Barry

I recently purchased a used 2018 Red Mini Countryman from New Chapel Car Company and the whole experience was excellent. From the moment I walked in, Paul, Matt and Chris were welcoming, knowledgeable, and never pushy.

Answered all my questions clearly and provided the car’s full history. I was able to take it for a test drive, and they gave me plenty of time to inspect everything. The car was exactly as described, immaculate.

The paperwork process was smooth and quick, and they even helped sort the tax and registration.

I’d definitely recommend New Chapel Car Company to anyone looking for a reliable used car and great customer service.

Great service with no pressure. Good after service.
I would not go anywhere else to buy a car.
Highly recommended.

Nothing but good things to say about my first experience with New Chapel Car Company in West End.
No hard sell, no trying to sell "added value extras" like Gap insurance, Scotch Guard etc.
A pleasant, friendly, helpful but utterly profesional attitude from the owner, so much better than the recent experience I've had from main dealers.
Their stock are all excellent examples, with a good selection, well presented and available for inspection and test drives.
Part exchange was easy and a very fair price agreed.
Chapel have been on the same site for years with continuous management by the same team which inspires confidence in their products and after sales.
Give these guys a go if you want a good car at a reasonable price and you don't want to pay over the top for a fancy show room and high pressure sales at a main dealer.
Utterly recommended. (Yes I bought a car!)
Ian P.

Met a guy called Paul, who to me was very informative and honest about a lovely car I brought, none of this Arthur Daley chit chat . Very happy with my new car and also I will be telling friends and family to go there

Nice garage with a good selection of cars.
Staff very friendly

I bought an mx5 here in September, all I can say is they are both genuine and top people. Car has had no issues at all. Would definitely buy from here again even with the long distance.
Thank you both for your efforts

Excellent service. Paul searched for the perfect car for me and found the perfect Mokka at a fair price. On previous experience I’ve found New Chapel Cars to be trustworthy and helpful, I highly recommend them and would not go anywhere else for a second hand vehicle. Thankyou!

Bought a Mini Clubman from New Chapel and Paul, who I dealt with, was very helpful, very easy to get on with and never put any pressure on us to buy the car. The whole process was very very smooth and problem free. Definitely recommend these guys to anyone.

Used new chapel cars for many years, couldn’t wish for better service they are very helpful and honest will recommend to my family and friends Chris

My parents recently purchased a car with this company and they were very impressed with the service they received from the staff. They looked after my parents and ensured that they were happy. Nothing was too much of an ask. My parents couldn’t fault them at all, the staff truly went above and beyond. We will definitely make sure to recommend this garage.

At the start of November I arranged to view the above car with Paul after seeing it advertised on Auto Trader.

As soon as we arrived I and my other half was greeted by Paul and within a matter of minutes had the keys in to take the car for test drive to get a feel for it and have a look round at my own time.

Whilst out on the test drive Paul kindly to the time to look round the car I was intending to trade in.

Once back Paul took the time to answer any questions and discuss the fair price he offered for my trade in. Paul took me through the paperwork and arranged everything. Needless to say within 2hrs I was on my way home in my new car a very happy customer. Also with a three month warranty it certainly has given me the peace of mind.

Paul and Chris are definitely people/company I would recommend. Happy to take there time with you and no hard sale…if it’s not right for you than fair enough.

Thanks again to you both.

Due to storm Eowyn; I arrived several days late from SW Scotland, to view my car.
I have to thank them, for keeping the car for me while I got down there.
The car was everything and more; with a free 3 month/1000 mile warranty.
No up selling on anything, just really nice to deal with.
Great car, great service, great garage.

Fantastic service. Very helpful and answered questions promptly and took the time to find out any additional querires.

Having found a car on New Chapel website, we raced over there late one freezing afternoon only to discover that the car had been sold the previous day. We had bought an excellent car from them a couple of years previously, so were happy to view the rest of their stock. We took a test drive in a Vauxhall Meriva, which although it had a higher mileage than we usually choose, it's unmarked condition, and faultless service record sealed the deal. We have now driven around fifteen hundred miles and are both enjoying it's many features. These include heated seats and steering wheel, extra wide opening doors, elevated seating position and van like cargo area with the three rear seat folded flat. New Chapel are a long established family business which we can thoroughly recommend.
Gill and Ken Neely, Fareham.

Excellent customer service, that you only get from small independent traders. From my first interaction, to collecting the vehicle, everything was perfect. Nothing to fault. Highly recommended.

If only all used car sales experiences were like this. Friendly greeting, quality stock and good choice, honest and not pushy. We did the test drive and were driving home our new Mini 30 mins later. It’s been running great since. I will be back again for sure!

Very nice and professional Car Dealers, had the pleasure of meeting Paul and Chris they were very helpful and no pressure selling at all. Would recommend them to my friends, Thanks.

I came to New Chapel Car company to buy my first car, I was extremely excited and not disappointed at all. I am so happy with my new car and so in love with it! I couldn’t have wished for a better purchase thank you so much! I will definitely be coming back in the future. Thank you so much again :)

Fantastic service from Paul. Buying my car and trading my other car to them was made very easy and it was all explained in detail.

Very friendly and family oriented company. The professionalism here is second to none. I’ve purchased 3 cars over the years from here and always been impressed. Loving the latest purchase. Thanks guys.

I recently bought my car from this company and I was really impressed with the service. They were friendly and I did not at any time feel under pressure to buy. I am very happy with the car I have. Thank you.

Great and easy experience buying my new car, was just what I was hoping it would be and have been very impressed in the few weeks I've now owned it, thanks for such an easy buying experience and hope to see you in a few years time when I need to change again!

Very pleasant experience selling my Kia Venga to them. A good price agreed and no quibbling. Funds paid straight into my bank, and the car driven from my house to their base in Southampton. Highly recommended.

Very pleased with my car from New Chapel Car Company. Paul and Chris were attentive throughout and are definitely not the usual car sales type; all very relaxed and patient. They were not pushy and there was no upselling of unnecessary add-ons. Highly recommended! ⭐️

The salesman was very helpful and not pushy and allowed us time to check the car out. We are very pleased with the car and after sales service.

Chris was extremely helpful. I visited New Chapel Car Co. with my husband to look at a car that I'd seen on line. I eventually bought it, but at no time did I feel pressured into buying anything. Chris then guided us through the buying procedure. I definitely recommend this company and would buy from them again.

An excellent service! Cannot fault the effort they made to make everything run smoothly and very happy with my new car

We have used New Chapel Cars several times over the years and have always found the quality of their cars excellent. The owners are friendly and nothing is too much trouble. After-sales service is very good as well. They are always our first port of call when looking to buy a car.

Great service, very honest and friendly with no pushy salesmen.

Very happy with my new car thank you.

Very professional

Brilliant as when i went to look. They let me sit in and try vehicle. Always helpful and answered every phone call.
Also waited for me to transfer my money.

Excellent customer service from Chris and the team, would not hesitate to recommend, but with confidence. Big thank you from Stuart and the family for our new car!

Everything was perfect